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Prevent 9 out of 10 of incoming chargebacks with Alerts

Use chargeback prevention alerts to refund transactions before they become chargebacks. Protecting your payment processor from money holds, fines, and even potential shutdowns.

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Somos parceiros oficiais da Stripe e da Shopify

Atendendo centenas de empresas como parceiros oficiais da Stripe e da Shopify.

Why get Chargeback Alerts?

Here are some key benefits of receiving chargeback alerts for your payment processor:

Avoid money hold
By reducing your chargeback rate, you can prevent your payment processor from holding your funds. This protects your cash flow and supports business growth.
Avoid the monitoring programs
If your chargeback rate gets too high, you risk being placed in Visa or Mastercard’s monitoring program, which can result in fines and even account shutdown.
Avoid payment shutdown
Prevent your payment processor from shutting you down due to a high chargeback rate by using chargeback alerts.
Performance based pricing
You’re only charged when we successfully prevent a chargeback with an alert—no contracts, onboarding fees, or monthly charges with Alerts.4o
Best in class support
We specialize in alerts, providing the best support in the industry. An account manager will be assigned to your account to ensure everything runs smoothly.4o

How Chargeback works?

Lower your chargeback rate with us.

01
Customer disputes a transaction
The consumer contacts their bank to dispute a transaction. This could be for any reason, from legitimate concerns to fraud.
02
Notification received
We receive a notification about the incoming chargeback through our partners and systems.
03
Alert sent to you
We send you an alert as soon as we get notified. This will be at least 24 hours before the payment becomes a chargeback.
04
Refunding the payment
Depending on your system settings, you may automatically or manually refund the payment or leave it as is if you choose to dispute it.
05
Avoiding the chargeback
By responding to the alert, you can avoid the chargeback, lowering your chargeback rate. This means no money holds, fines, or risk of payment processor shutdown.
06
Start your business with Chargeback
And there are no fixed fees! We only get paid when we prevent a chargeback.
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Explore our pricing

It is recommended to enable Ethoca, RDR and CDRN for maximum protection.
Ethoca (Mastercard)
Ethoca helps prevent disputes from Mastercard transactions, the coverage is worldwide.
Network coverage
Worldwide
Coverage percentage
95%
Enrollment time
Up to 12 hours
Payment gateway
Depends
RDR (Visa)
RDR helps prevent disputes from Visa transactions, the coverage is worldwide.
Network coverage
Worldwide
Coverage percentage
97%
Enrollment time
Up to 72 hours
Payment gateway
Not needed
CDRN (Visa)
CDRN operates only in the United States and covers Visa transactions.
Network coverage
United States
Coverage percentage
95%
Enrollment time
Up to 12 hours
Payment gateway
Depends
Reduce your chargbacks by up to 91%
Reduce chargebacks by up to 91% with our performance-based pricing — you only pay per alert.

Our setup is quick and easy, and you can cancel anytime.
Stop money holds or save your account
If you're in Stripe's high-risk program, we'll help you get out. Getting out will remove any money holds and prevent account termination.

Letting you process payments smoothly and without worry.
Accept more payments
Tired of blocking payments due to high chargeback rates? We can help.

By preventing chargebacks, we enable you to accept more payments without exceeding your Stripes chargeback limit.

Perguntas frequentes

Aqui estão as perguntas mais frequentes que recebemos sobre o Chargeback.

How much does it cost?

You're only charged when we provide an alert. And every alert is a chargeback stopped. For a more detailed overview, please visit our pricing page.

Which integrations do you support?

Currently, we support Stripe, Shopify Payments, Braintree, Chargebee, and Recurly. We also plan to expand our integration to include Klarna and Adyen.

What is Chargeback?

Chargeback is a chargeback prevention service designed to do exactly what its name suggests—prevent chargebacks.

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We achieve this by alerting you about transactions in which the customer has just requested a chargeback. We will then automatically refund these transactions before they escalate into chargebacks.

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This helps reduce your chargeback rate, lower fees, and minimize potential payment processor issues.

Can I cancel anytime?

Yes, you can cancel our service at any time.

How fast until we are live?

Integration with your payment processor typically takes a few minutes. Depending on the system you activate, we aim to have you live within 12 hours.

What is an alert?

A chargeback alert notifies you of incoming chargebacks 24-48 hours before they're officially filed.

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This allows you to automatically issue a refund to avoid the chargeback. Reducing your chargeback rate, lowering fees, and minimizing potential payment processor issues.

Is there an onboarding fee, contracts, or monthly minimums?

We have no onboarding fees, no contracts, or monthly minimums. Chargeback is free to start, and we only charge per alert.

Is ongoing management required after setup?

No, there is no ongoing management needed. The setup takes just a few minutes, and then our system runs on autopilot, allowing you to focus on growing your business without distractions.

Testemunhos

Pare de responder as mesmas perguntas repetidamente. Aumente a eficiência do suporte e economize tempo com um fórum comunitário, criado para suporte ao cliente, desenvolvido com inteligência artificial e pesquisável junto com o seu.

At first I was skeptical when I saw this because of the low price they were offering. Because I have bought from other e-commerce services in the past and I was charged hundreds of dollars for just a store with.
Tech Innovations
USA
At first I was skeptical when I saw this because of the low price they were offering. Because I have bought from other e-commerce services in the past and I was charged hundreds of dollars for just a store with.
Creative Solutions
Canada
At first I was skeptical when I saw this because of the low price they were offering. Because I have bought from other e-commerce services in the past and I was charged hundreds of dollars for just a store with.
Global Enterprises
Mexico
At first I was skeptical when I saw this because of the low price they were offering. Because I have bought from other e-commerce services in the past and I was charged hundreds of dollars for just a store with.
Design Studio
Germany
At first I was skeptical when I saw this because of the low price they were offering. Because I have bought from other e-commerce services in the past and I was charged hundreds of dollars for just a store with.
E-commerce Hub
China
At first I was skeptical when I saw this because of the low price they were offering. Because I have bought from other e-commerce services in the past and I was charged hundreds of dollars for just a store with.
Tech Innovations
USA
At first I was skeptical when I saw this because of the low price they were offering. Because I have bought from other e-commerce services in the past and I was charged hundreds of dollars for just a store with.
Creative Solutions
Canada
At first I was skeptical when I saw this because of the low price they were offering. Because I have bought from other e-commerce services in the past and I was charged hundreds of dollars for just a store with.
Global Enterprises
Mexico
At first I was skeptical when I saw this because of the low price they were offering. Because I have bought from other e-commerce services in the past and I was charged hundreds of dollars for just a store with.
Design Studio
Germany
At first I was skeptical when I saw this because of the low price they were offering. Because I have bought from other e-commerce services in the past and I was charged hundreds of dollars for just a store with.
E-commerce Hub
China
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