How Chargeback Works?

How Chargeback works?

Chargeback works by refunding payments before they turn into disputes, resulting in fewer chargebacks for your business.

How Chargeback works?

Lower your chargeback rate with us.

Customer disputes a transaction

The consumer contacts their bank to dispute a transaction. This could be for any reason, from legitimate concerns to fraud.

Notification received

We receive a notification about the incoming chargeback through our partners and systems.

Alert sent to you

We send you an alert as soon as we get notified. This will be at least 24 hours before the payment becomes a chargeback.

Refunding the payment

Depending on your system settings, you may automatically or manually refund the payment or leave it as is if you choose to dispute it.

Avoiding the chargeback

By acting on the alert, the chargeback is avoided, reducing your chargeback rate. This leads to fewer fees, the ability to accept more payments, and less time spent dealing with chargebacks.

Start your business with Chargeback

And there are no fixed fees! We only get paid when we prevent a chargeback.

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Frequently asked questions

Here are the most frequently asked questions we get about Chargeback.

What is Chargeback?

Chargeback is a chargeback prevention service designed to do exactly what its name suggests—prevent chargebacks.

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We achieve this by alerting you about transactions in which the customer has just requested a chargeback. We will then automatically refund these transactions before they escalate into chargebacks.

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This helps reduce your chargeback rate, lower fees, and minimize potential payment processor issues.

Which integrations do you support?

Currently, we support Stripe, Shopify Payments, Braintree, Chargebee, and Recurly. We also plan to expand our integration to include Klarna and Adyen.

How much does it cost?

You're only charged when we provide an alert. And every alert is a chargeback stopped. For a more detailed overview, please visit our pricing page.

Is ongoing management required after setup?

No, there is no ongoing management needed. The setup takes just a few minutes, and then our system runs on autopilot, allowing you to focus on growing your business without distractions.

Is there an onboarding fee, contracts, or monthly minimums?

We have no onboarding fees, no contracts, or monthly minimums. Chargeback is free to start, and we only charge per alert.

What is an alert?

A chargeback alert notifies you of incoming chargebacks 24-48 hours before they're officially filed.

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This allows you to automatically issue a refund to avoid the chargeback. Reducing your chargeback rate, lowering fees, and minimizing potential payment processor issues.

How fast until we are live?

Integration with your payment processor typically takes a few minutes. Depending on the system you activate, we aim to have you live within 12 hours.

Can I cancel anytime?

Yes, you can cancel our service at any time.

Chargeback customer support

We are here to help you with any questions, remarks, suggestions, or concerns.

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