Frequently asked questions

Chargeback is a chargeback prevention service designed to do exactly what its name suggests—prevent chargebacks.

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We achieve this by alerting you about transactions in which the customer has just requested a chargeback. We will then automatically refund these transactions before they escalate into chargebacks.

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This helps reduce your chargeback rate, lower fees, and minimize potential payment processor issues.

Currently, we support Stripe, Shopify Payments, Braintree, Chargebee, and Recurly. We also plan to expand our integration to include Klarna and Adyen.

You're only charged when we provide an alert. And every alert is a chargeback stopped. For a more detailed overview, please visit our pricing page.

No, there is no ongoing management needed. The setup takes just a few minutes, and then our system runs on autopilot, allowing you to focus on growing your business without distractions.

We have no onboarding fees, no contracts, or monthly minimums. Chargeback is free to start, and we only charge per alert.

A chargeback alert notifies you of incoming chargebacks 24-48 hours before they're officially filed.

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This allows you to automatically issue a refund to avoid the chargeback. Reducing your chargeback rate, lowering fees, and minimizing potential payment processor issues.

Integration with your payment processor typically takes a few minutes. Depending on the system you activate, we aim to have you live within 12 hours.

Yes, you can cancel our service at any time.