23
articles posted
1h 32m
to read total
Founder
at Chargeback
Nawras Ganim
Nawras is one of the founders of Chargeback.

Articles list

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General
What Is a Chargeback? Explained, How to Dispute & Best Practices
A chargeback happens when a customer disputes a card charge and gets their money back. There are ways to fight them. To avoid chargebacks, it's essential to first understand how they operate and then take the necessary precautions. Read on to learn more.
Theodore Sterling
General
15
min read
Fraud
9 Ways To Prevent Chargebacks For Your Business Today
To fight chargebacks, use strong security, clear policies, and accurate inventory tracking. Communicate delivery times and refund double charges right away. Use tools like Address Verification Service to confirm customer details. Keep reading to find more strategies.
Theodore Sterling
Fraud
18
min read
General
Dispute vs. Chargeback - A Concise Explanation
A dispute is the first step, where a customer contacts their bank to report a problem with a charge. If the bank sides with the customer, a chargeback occurs, forcing a refund from the merchant. Read on to find more differences.
Theodore Sterling
General
11
min read
Business
Chargeback Insurance: What Is It & Should You Get It
Chargeback insurance protects businesses from financial losses caused by fraudulent credit card transactions. It's ideal for high-risk businesses, including online retailers. Keep reading to learn whether it’s worth considering.
Theodore Sterling
Business
12
min read
General
Credit Card vs. Debit Card Chargeback - The Difference Explained
Credit card chargebacks offer quicker refunds to customers with temporary holds on funds. Debit card chargebacks freeze your money immediately and have stricter deadlines for disputes. Keep reading to see more differences.
Theodore Sterling
General
11
min read
General
Chargeback vs. Refund: What’s the Difference?
Chargebacks are customer-driven disputes where the bank takes the money back from the business. Refunds are returns initiated by the business. Find more differences in this guide.
Theodore Sterling
General
13
min read
General
The Chargeback Process: A Beginner's Step-by-Step Guide
The chargeback process involves multiple parties working to resolve disputed transactions. The process includes a dispute, reason code assignment, and the option to fight. Losing a chargeback results in lost funds and potential fees for merchants. Keep reading to learn more.
Theodore Sterling
General
15
min read
Fraud
How to Win a Chargeback as a Consumer in 2024
Customers can dispute inaccurate or unfair credit/debit card charges through a chargeback. To win a chargeback, first attempt to resolve the issue directly with the merchant and gather evidence (receipts, communications, photos). Keep reading to find the rest of the steps.
Theodore Sterling
Fraud
12
min read
Business
How to Win a Chargeback as a Business in 2024
Win a chargeback (as a business) by understanding the reason code, resolving disputes, and gathering the necessary evidence to refute the customer's claim. Also submit a clear rebuttal letter outlining your defense, along with supporting documents. Keep reading to learn more.
Theodore Sterling
Business
16
min read
Business
How Often Do Merchants Win Chargeback Disputes?
77% of merchants achieved a chargeback dispute win rate percentage of 30% (on average). This percentage can increase up to 36% in some industries or around 47% in different transaction values. Keep reading to find your odds of winning a chargeback.
Theodore Sterling
Business
14
min read
General
What Is a Chargeback Fee? Costs, Risks, & How To Prevent
A chargeback fee is a penalty merchants pay their bank when a customer successfully disputes a charge. These fees range from $10 to $100, depending on factors like location and payment processor. Learn more about these fees and how they work.
Theodore Sterling
General
11
min read
General
Return Item Chargeback: Explained For Beginners
Return item chargebacks don’t affect businesses and are a fee that a bank imposes on a customer when they deposit a check that doesn’t have enough funds. However, they can indirectly affect businesses. Keep reading to learn more.
Theodore Sterling
General
9
min read
General
All Types of Chargebacks Compared & How to Prevent Them
Actual fraud occurs when a criminal uses stolen payment information. Friendly fraud occurs when a cardholder disputes a purchase. Merchant errors, like faulty products, also lead to chargebacks. Read on to learn more about the differences of these chargebacks.
Theodore Sterling
General
16
min read
General
What is a Chargeback Analyst & Do You Need One?
A chargeback analyst investigates disputed card transactions. They watch trends to identify and address issues causing disputes. Consider hiring one if your business faces many chargebacks. Read on to learn whether they’re worth hiring.
Theodore Sterling
General
10
min read
General
What is Chargeback Fraud & How to Prevent it
Chargeback fraud occurs when a customer lies to their bank to get money back for legitimate purchases. Prevent chargeback fraud by using clear billing descriptors, address verification, and fraud detection tools. Read on to find additional detection and prevention methods.
Theodore Sterling
General
13
min read
General
Friendly Fraud vs. Chargeback Fraud vs. True Fraud Compared
Friendly fraud means a cardholder disputes a purchase they actually made. Chargeback fraud includes friendly fraud, plus lying about purchase details. True fraud happens when stolen card information is used without authorization. Keep reading to learn more.
Theodore Sterling
General
8
min read
General
What Is Friendly Fraud Chargeback? Explained For Beginners
Friendly fraud occurs when a customer gets their money back for a real purchase they made, often due to confusion or wanting to avoid returns. Prevent this with clear communication and good customer service. Read on to learn more about detection and prevention.
Theodore Sterling
General
14
min read
Business
Ultimate Guide To Choosing The Right E-commerce Chargeback Protection
Chargeback protection helps businesses fight fraudulent transactions and manage disputes. When shopping for protection, consider integration with your systems, fraud detection capabilities, and cost-effectiveness. Keep reading to learn how to find the best software.
Theodore Sterling
Business
14
min read
General
The Difference Between Refund & Reversal Transaction Explained
Refunds are a reversal type that happens after a transaction. There are also chargebacks and authorization reversals. A chargeback is customer-initiated, occurs after a transaction, and greatly costs sellers. An authorized reversal cancels a payment before it happens. Keep reading to learn more.
Theodore Sterling
General
10
min read
Fraud
What is True Fraud? Explained For Beginners
True fraud involves using stolen payment data, which can lead to chargebacks when the rightful owner disputes the charges. To combat this, implement security measures like address verification and educate customers on protecting their information. Read on to learn more.
Theodore Sterling
Fraud
11
min read
Business
Step-By-Step Guide To How to Dispute a Chargeback as a Merchant
To dispute a chargeback as a merchant, you’ll need to gather evidence, write a rebuttal letter, and then submit it to your bank. From there, wait for a decision. Keep reading to find more information to increase your chances of winning a dispute.
Theodore Sterling
Business
9
min read
Business
Discover Chargeback & Dispute Guide for Merchants for 2024
This guide will cover everything you (a merchant) need to know about dealing with chargebacks from Discover. Read on to prepare yourself.
Theodore Sterling
Business
12
min read
Fraud
Average E-Commerce Chargeback Rate - Benchmarks & What’s Normal 
The average chargeback rate across all industries is 0.60%. To avoid penalties, don’t chargeback rates of 0.9% (for Visa) and 1.5% for other card networks. Keep reading for more vital information.
Theodore Sterling
Fraud
11
min read
General
Discover Chargeback Reason Codes: The Ultimate Merchant's Guide
This guide provides an overview of every Discover chargeback reason code. Keep reading to learn about these codes, how to prevent chargebacks caused by them, and what evidence you’ll need for disputes.
Theodore Sterling
General
13
min read
General
How Long Does a Chargeback Take?
The chargeback process, or disputes, typically takes 75 to 120 days. This number relies on multiple variables. Keep reading to find the variables that influence the length of a chargeback.
Theodore Sterling
General
6
min read
General
Visa Chargeback Reason Codes: The Ultimate Merchant's Guide
This guide provides an overview of every current (and legacy) Visa chargeback reason code. Keep reading to learn about these codes, how to prevent chargebacks caused by them, and what evidence you’ll need for disputes.
Theodore Sterling
General
11
min read
Business
A Merchant’s Guide to Visa Resolve Online
Visa Resolve Online is a platform used during disputes that allows merchants and cardholders to submit all relevant information and evidence to the acquirers and issuers. Read on to learn more.
Theodore Sterling
Business
9
min read
General
Visa Chargeback Guide for Merchants For 2024
This guide will cover everything sellers need to know about dealing with chargebacks from Visa. Read on to learn more.
Theodore Sterling
General
13
min read
Fraud
Mastercard Chargeback Reason Codes: The Ultimate Merchant's Guide
This comprehensive guide decodes Mastercard chargeback reason codes. Learn how to understand these codes, prevent related chargebacks, and gather evidence for successful disputes.
Theodore Sterling
Fraud
16
min read
General
History of Chargebacks From 300 BC to 2024
This guide will cover the history of fraudulent transactions, chargebacks, and fraud prevention technology. Keep reading to learn more.
Theodore Sterling
General
8
min read
Business
Mastercard Chargeback & Dispute Merchant Guide
Explore this guide that simplifies the complex Mastercard chargeback process. Keep reading to find various time limits, reason codes, and other critical information.
Theodore Sterling
Business
17
min read
General
How to Do a Chargeback as a Customer
Explore this guide to learn how to initiate a chargeback or dispute with various payment processors, card networks, and banks.
Theodore Sterling
General
13
min read
Business
How to Prevent PayPal Chargebacks (As a Merchant)
Fraud prevention and transparency about products are the best ways to prevent chargebacks. Keep reading to find more ways to prevent chargebacks, claims, and disputes.
Theodore Sterling
Business
15
min read
General
What Is PayPal Chargeback Protection?
PayPal’s Chargeback Protection program waives chargeback fees from certain chargebacks. These include unauthorized transactions or when the customer doesn’t receive an item. Keep reading to learn whether it’s worth getting.
Theodore Sterling
General
8
min read
General
PayPal Chargeback Time Limits Guide
Customers typically have 120 days to file chargebacks outside of PayPal and 180 days to file disputes (in PayPal). Sellers have around 20 days to respond to chargebacks and disputes. There’s a caveat, though. Keep reading to learn more.
Theodore Sterling
General
5
min read
Business
The Pros & Cons of Using PayPal for Your Small Business
We’ll cover the pros and cons of using PayPal for your small business. Keep reading to learn more.
Theodore Sterling
Business
13
min read
General
Does PayPal Have Buyer Protection?
Yes, PayPal has Buyer Protection that offers full refunds on purchases up to $20,000. To receive the refund, you must prove that the seller didn’t send you the product or that it wasn’t as described. You must also go through the dispute process. We’ll cover how.
Theodore Sterling
General
9
min read
Fraud
PayPal Refund Scams: How to Deal With & Avoid Them
PayPal refund scams are when a “customer” will overpay for a transaction, request a refund, and get free money through a different account. Because this is typically done with stolen payment information.
Theodore Sterling
Fraud
8
min read
General
How to Chargeback on PayPal Explained
You will need to do chargebacks separately from PayPal with your bank or credit card processor. I’ll explain how to do chargebacks, or how to do a dispute or claim on PayPal. Read more to deal with an unfair transaction.
Theodore Sterling
General
10
min read
Business
PayPal Chargeback Guide for Merchants for 2024
This guide explains PayPal's chargeback process for merchants. We'll cover what chargebacks are, how they work on PayPal, and how you can avoid them. Keep reading to learn more.
Theodore Sterling
Business
17
min read
Business
How to Win an American Express Dispute
The key to winning a dispute as a customer and a merchant is to adhere to timeframes and submit convincing evidence. However, there’s more to know about Amex’s dispute process. Keep reading to learn more.
Theodore Sterling
Business
12
min read
Business
American Express Chargeback Guide for Merchants
Explore this guide that simplifies American Express’s chargeback and dispute processes. Keep reading to find various time limits, reason codes, and other critical information.
Theodore Sterling
Business
19
min read
Business
American Express Chargeback Reason Codes
This guide simplifies American Express dispute and chargeback reason codes. It provides the knowledge to understand, prevent, and dispute them effectively. Read on to learn more.
Theodore Sterling
Business
15
min read
Statistics
21+ Chargeback Statistics You Need To Know in 2024
This guide is an overview of chargeback statistics in various categories. Keep reading to learn how much these disputes affect businesses.
Theodore Sterling
Statistics
14
min read
Statistics
23+ Shopify Statistics You Need To Know in 2024
This piece is an overview of many statistics for Shopify. Read on to learn how Shopify has helped (or held back) businesses.
Theodore Sterling
Statistics
11
min read
Statistics
25+ Stripe Statistics You Need To Know in 2024
This guide will provide statistics related to Stripe in various areas. Keep reading to learn whether it’s a worthy payment processor to use.
Theodore Sterling
Statistics
8
min read
Case Study
How Dropship.io reduced chargebacks by 91% & increased revenue by 5% with Chargeback
How we developed a solution for our SaaS company, Dropship.io, that reduced chargebacks by 91% and resulted in a 5% increase in revenue.
Nawras Ganim
Case Study
2
min read
Case Study
How Tim’s Coffee avoided a Stripe shutdown & slashed chargebacks by 89% with Chargeback
This case study is about how a Shopify brand cut its chargebacks by 89% and avoided a Stripe Shutdown.
Nawras Ganim
Case Study
2
min read
Business
Chase Chargeback Guide for Merchants in 2024
This guide provides all the information you need to deal with chargebacks with Chase (JPMorgan). Keep reading to learn more.
Theodore Sterling
Business
9
min read
Business
Zelle Chargeback Guide for Merchants in 2024
If you’re a business that isn’t doing small transactions face-to-face, you should avoid Zelle. As they offer no merchant protections. There aren’t many areas where customers can file chargebacks, though. I’ll explain why this is in this piece.
Theodore Sterling
Business
7
min read
Business
Cash App Dispute & Chargeback Guide for Merchants (2024)
This guide simplifies how Cash App’s dispute and chargeback processes work. Keep reading to learn more.
Theodore Sterling
Business
10
min read
Business
Venmo Dispute & Chargeback Guide for Merchants in 2024
This guide will simplify Venmo’s dispute resolution process and chargebacks. Keep reading to learn more.
Theodore Sterling
Business
11
min read
Business
Wells Fargo Chargeback Guide for Merchants in 2024
This guide will simplify the chargeback process with Wells Fargo as the issuer and acquirer. Read on to learn more.
Theodore Sterling
Business
10
min read
Business
Apple Pay Dispute & Chargeback Guide for Merchants in 2024
This guide will explain the chargeback process for transactions done through Apple Pay. Keep reading to learn more.
Theodore Sterling
Business
12
min read
Business
Amazon Chargeback Guide for Merchants in 2024
This guide will simplify Amazon’s various chargeback dispute processes for merchants. Keep reading to learn more.
Theodore Sterling
Business
14
min read
General
How to Win Stripe Disputes As a Merchant
If you’re a customer, you won’t deal with chargebacks through Stripe. You’ll need to file these with your card issuer. We’ll explain how to improve your chances of winning disputes through Stripe. Keep reading to learn more.
Theodore Sterling
General
7
min read
General
Stripe Chargeback Policy for Merchants
This guide will simplify Stripe’s chargeback process and what to expect as a merchant. Keep reading to learn more.
Theodore Sterling
General
16
min read
General
What is the Stripe Chargeback Fee & Is it Reversible?
Stripe charges an irreversible $15 chargeback fee per dispute. Keep reading to learn why they charge this fee and how to prevent disputes.
Theodore Sterling
General
10
min read
General
How to Win Shopify Chargeback in 2024
Providing compelling evidence is the best way to improve your odds of winning a Shopify chargeback. I’ll provide examples of what to provide and more in this guide. So, keep reading.
Theodore Sterling
General
9
min read
Business
What’s the Shopify Chargeback Fee in 2024?
Stripe’s chargeback fee is $15 per chargeback. The actual fee will vary by country. It’s refundable only if you win your chargeback. Keep reading to learn more.
Theodore Sterling
Business
9
min read
How to Handle High-Risk Orders on Shopify in 2024
Cancel and refund high-risk orders that you can’t verify. As many of them will result in chargebacks. Keep reading to learn how to identify these orders and what else to do.
Theodore Sterling
7
min read
Business
The Ultimate Guide To Shopify Chargebacks
This guide will simplify Shopify’s chargeback process. Keep reading to learn more.
Theodore Sterling
Business
13
min read
Fraud
Shopify Chargeback Protection: Complete Guide for Sellers
Shopify’s chargeback protection uses Fraud Protect. This program has software that flags fraud. It handles fraud chargebacks for you and reimburses dispute fees. But, it only works for eligible transactions. Keep reading to find out more.
Theodore Sterling
Fraud
7
min read
General
TC40: What They Are & How They Help You
Customer banks make TC40 reports containing transaction details and send them to card networks. From there, card brands will use these reports to determine whether a merchant is high-risk. You can use these reports to prevent chargebacks. Keep reading to learn how.
Theodore Sterling
General
9
min read
Business
9 Chargeback Reasons & How to Prevent Them
Some of the most common reasons for chargebacks include fraud transactions and duplicate charges. Keep reading to find more reasons and how to prevent them.
Theodore Sterling
Business
17
min read
Business
How to Avoid Chargebacks in SaaS
This guide will teach you how to avoid chargebacks in the SaaS industry. Keep reading to learn how to prevent chargebacks and deal with them.
Theodore Sterling
Business
18
min read
General
EMV SRC Explained for Beginners
EMV SRC is a standard that enhances online payment security. It provides a consistent and secure method for e-commerce transactions. Read on to learn more.
Theodore Sterling
General
6
min read
Business
7 Best Stripe Apps in the Stripe Marketplace of 2024
This guide presents 7 of the best handpicked Stripe apps. Keep reading to find ways to save time and make more money.
Theodore Sterling
Business
9
min read
Statistics
PayPal Statistics & Data for 2024
This guide will show you PayPal statistics from 2024 and earlier. Keep reading to learn whether they’re the right payment processor for your business.
Theodore Sterling
Statistics
11
min read
General
RDR vs. CDRN vs. Ethoca - Which is Right for You? 
RDR, CDRN, and Ethoca differ in card brands, alert costs, and regions. Let's explore these differences.
Theodore Sterling
General
11
min read
Business
5 Best Midigator Alternatives to Consider
This guide will scope out some Kount (formerly Midigator) competitors in the world of dispute prevention. Stick with me, and we might just find your new secret weapon.
Theodore Sterling
Business
9
min read
Business
5 Best Chargeblast Alternatives to Consider
Today, we're going to discuss some Chargeblast alternatives for handling those pesky disputes. Stick around if you want to find a new go-to solution.
Theodore Sterling
Business
10
min read
Business
7 Best Chargebacks911 Alternatives to Consider
This piece will provide potential alternatives to Chargebacks911 for dispute prevention and management. Keep reading to find your next solution.
Theodore Sterling
Business
9
min read
Business
6 Best Justt.ai Alternatives to Consider
This piece will compare Justt competitors in the field of dispute resolution and prevention. Read on to uncover your ideal solution.
Theodore Sterling
Business
11
min read
Business
6 Best Chargeflow Alternatives to Consider
This article presents potential alternatives to Chargeflow for dispute prevention and management. Continue reading to discover your next solution.
Theodore Sterling
Business
10
min read
General
Visa Dispute Monitoring Program Guide for Beginners
The Visa Dispute Monitoring Program is a system that encourages merchants to lower their chargeback rates. Otherwise, they’ll face fees and might lose their ability to process Visa cards. Read on to learn how to avoid being placed in this program.
Theodore Sterling
General
16
min read
General
Ethoca and Verifi: What are the Differences & Do You Need Both?
Both providers offer alerts that prevent chargebacks. Ethoca works with global customers. Verifi mainly serves US customers. Let's explore the differences.
Theodore Sterling
General
10
min read
General
What Is a Chargeback Alert? A Beginners Guide
Chargeback alerts tell sellers when a customer has an order issue. The merchant can then refund the order. This stops a chargeback. Read on to see if they're worth using.
Theodore Sterling
General
9
min read
General
Visa Merchant Purchase Inquiry Guide for Beginners
Order Insights, once Visa Merchant Purchase Inquiry, is an API for sending order details to issuers. It can deflect 30% or more of chargebacks. Let's explore if it's worth using.
Theodore Sterling
General
9
min read
General
What is Rapid Dispute Resolution (RDR)? A Beginners Guide
Rapid Dispute Resolution (or RDR) automatically refunds customers based on a set of rules. This results in lower chargeback rates. Learn how this can help you and how to use it.
Theodore Sterling
General
9
min read
General
Chargeback Companies: How to Choose the Right Provider
This guide will help you understand chargeback companies. We'll look at what they are and what to think about when choosing one. Read on to find your next chargeback solution.
Theodore Sterling
General
11
min read
Business
A Beginner’s Guide to Debit Card Chargebacks
This guide will teach you what a debit card chargeback is, how to deal with it, and how to prevent them. Read on to deal with these headaches.
Theodore Sterling
Business
13
min read
Business
Capital One Chargeback Guide for Merchants (2024)
This guide will teach merchants how to handle Capital One chargebacks. Learn how to increase your chances of success when dealing with them.
Theodore Sterling
Business
13
min read
General
7+ Best Shopify Fraud & Chargeback Prevention Apps in 2024
This guide compares the best fraud prevention apps for Shopify. Keep reading to find ways to reduce fraud.
Theodore Sterling
General
16
min read
General
5 Best Chargeback Prevention Software: Competitors to Help You Avoid Disputes in 2024
This guide compares the best alternatives for your chargeback protection solution. Keep reading to learn how to avoid chargebacks.
Theodore Sterling
General
17
min read
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