How Chargeback works?
Chargeback works by refunding payments before they turn into disputes, 
resulting in fewer chargebacks for your business.
Detect disputes
The first step in prevention is detecting incoming chargebacks before they hit your payment processor. We make this possible through our partnerships with RDR, CDRN, and Ethoca (Visa and Mastercard solutions).
Receive alerts
You’ll get an alert with all the transaction details before it becomes a chargeback. With 24 hours to act, you can choose to:
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1) Refund manually
2) Let our integrations auto-refund
3) Let it proceed as a chargeback if you’d rather fight it.
Decrease dispute rate
If you choose to refund, the transaction won’t become a chargeback, which means it won’t add to your chargeback rate. This way, you protect your payment processor from money holds, chargeback fees, or even the risk of shutdown.
Frequently asked questions
Here are the most frequently asked questions we get about Chargeback.
Yes. Chargeback alerts are the best way to keep your processor happy. Lowering your chargeback rate helps you avoid money holds, fines, rolling reserves, and even getting shut down.
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You're only charged when we provide an alert. And every alert is a chargeback stopped. For a more detailed overview, please visit our pricing page.
We have no onboarding fees, no contracts, or monthly minimums. Chargeback is free to start, and we only charge per alert.
A chargeback alert notifies you of incoming chargebacks 24-72 hours before they're officially filed.
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This allows you to automatically issue a refund to avoid the chargeback. Reducing your chargeback rate, lowering fees, and minimizing potential payment processor issues.
Integration with your payment processor typically takes a few minutes. Depending on the system you activate, we aim to have you live within 12 hours.
Yes, you can cancel our service at any time.
