退款是如何运作的?

退款是如何运作的?

Chargeback 的工作原理是在款项演变为争议之前退款,从而减少企业的退单。

退款是如何运作的?

向我们降低您的退单率。

01
客户对交易提出异议
消费者联系银行对交易提出异议。这可能是出于任何原因,从合理的担忧到欺诈。
02
已收到通知
我们会通过我们的合作伙伴和系统收到有关退款的通知。
03
已向您发送警报
收到通知后,我们会立即向您发送警报。这至少要等到付款变为退单前的 24 小时。
04
退还款项
根据您的系统设置,您可以自动或手动退还款项,如果您选择提出异议,也可以保持原样。
05
避免退款
通过对警报采取行动,可以避免退款,从而降低您的退款率。这样可以减少费用,能够接受更多付款,并减少处理退款所花费的时间。
06
使用退款开启您的业务
而且没有固定费用!只有当我们阻止退款时,我们才会获得报酬。

经常问的问题

以下是我们收到的有关退款的最常见问题。

How much does it cost?

You're only charged when we provide an alert. And every alert is a chargeback stopped. For a more detailed overview, please visit our pricing page.

Which integrations do you support?

Currently, we support Stripe, Shopify Payments, Braintree, Chargebee, and Recurly. We also plan to expand our integration to include Klarna and Adyen.

What is Chargeback?

Chargeback is a chargeback prevention service designed to do exactly what its name suggests—prevent chargebacks.

We achieve this by alerting you about transactions in which the customer has just requested a chargeback. We will then automatically refund these transactions before they escalate into chargebacks.

This helps reduce your chargeback rate, lower fees, and minimize potential payment processor issues.

Can I cancel anytime?

Yes, you can cancel our service at any time.

How fast until we are live?

Integration with your payment processor typically takes a few minutes. Depending on the system you activate, we aim to have you live within 12 hours.

What is an alert?

A chargeback alert notifies you of incoming chargebacks 24-48 hours before they're officially filed.

This allows you to automatically issue a refund to avoid the chargeback. Reducing your chargeback rate, lowering fees, and minimizing potential payment processor issues.

Is there an onboarding fee, contracts, or monthly minimums?

We have no onboarding fees, no contracts, or monthly minimums. Chargeback is free to start, and we only charge per alert.

Is ongoing management required after setup?

No, there is no ongoing management needed. The setup takes just a few minutes, and then our system runs on autopilot, allowing you to focus on growing your business without distractions.

全天候支持

退款客户支持

我们随时为您解答任何问题、意见、建议或疑虑。